Health App

HSC Clinic App


UX Design



Experience and Challenge behind the Creation of the app

After attending being in HSC clinic my experience of accessing their service is as follows:

- In order to access their service by making an appointment via phone to book an appointment where I was given a date and time for the appointment.

- On the day of the appointment, I arrived 15mins prior to the checked-In with a healthcare staff and was asked to wait in the waiting room to be called by Patient ID I was given.

- Waited over an hour after my appointment time before being seen by a healthcare staff I began to think what was the point of being given an appointment time. It seemed like first come first served type of service model. While being in the waiting room I counted the other patients to determine where I was in the queue but patients are asking to return to the waiting room to process to the next stage of their treatment assessment, therefore, I wouldn't know my position in the queue.

Project Goals

Create an app that allows users to Check-In for their appointment and give them a real-time status on when they'll be seen by a healthcare staff and also allow patients to book a returning appointment.

User Flow