HSC Clinic App
After attending being in HSC clinic my experience of accessing their service is as follows:
- In order to access their service by making an appointment via phone to book an appointment where I was given a date and time for the appointment.
- On the day of the appointment, I arrived 15mins prior to the checked-In with a healthcare staff and was asked to wait in the waiting room to be called by Patient ID I was given.
- Waited over an hour after my appointment time before being seen by a healthcare staff I began to think what was the point of being given an appointment time. It seemed like first come first served type of service model. While being in the waiting room I counted the other patients to determine where I was in the queue but patients are asking to return to the waiting room to process to the next stage of their treatment assessment, therefore, I wouldn't know my position in the queue.